Responsible Gaming at t897 — Play Smart, Stay Safe

t897 allows you to set a personalised deposit limit on a daily, weekly, or monthly basis. Once a deposit limit is set, you cannot deposit more than the agreed amount within the chosen time period, regardless of whether you have lost your available balance during that period. This tool is designed to prevent players from depositing beyond their intended budget, particularly after a losing streak when the temptation to chase losses can be strongest.

Increasing a deposit limit requires a cooling-off period before taking effect, to ensure that the decision is made calmly and is not a reaction to a recent gaming session. Decreasing a limit, however, takes effect immediately. Players from Dhaka, Chittagong, Sylhet, and all other regions of Bangladesh can apply deposit limits to bKash, Nagad, Rocket, and bank transfer deposits alike.

One of the most effective responsible gaming habits is managing how long you play in a single session. t897 offers session time reminders that notify you after a specified duration of continuous play. These reminders give you a moment to reflect on your session, check your current balance, and decide whether to continue or take a break. Session reminders are available in 30-minute, 1-hour, and 2-hour intervals and can be customised through your account settings.

The time-out feature allows you to step away from t897 for a defined short period — from 24 hours to 6 weeks — without permanently closing your account. During a time-out, your account is suspended for gaming activity, but you may still contact customer support. A time-out is ideal if you feel you need a brief pause to regain perspective. To activate a time-out, contact t897 support at [email protected] and our team will apply it to your account promptly.

Self-exclusion is a formal tool that allows you to restrict your own access to the t897 platform for a set minimum period, usually starting from 6 months and extending to a permanent exclusion if preferred. Once a self-exclusion is applied, your account is disabled for all gaming activity, your marketing communications are suspended, and t897 will not contact you with promotional material during the exclusion period.

To request self-exclusion, please contact t897 support at [email protected] with the subject line "Self-Exclusion Request" and include your registered mobile number. Our support team will process your request within 24 hours. Please note that once a self-exclusion is in place, it cannot be reversed before the chosen exclusion period has fully elapsed. t897 takes self-exclusion requests with the utmost seriousness.

t897 enforces a strict 21+ age policy. We require all players to confirm their date of birth at registration, and we reserve the right to request government-issued identity verification (such as a National ID card or passport) at any stage of the account lifecycle, including before processing withdrawals. Accounts where a player is found to be under 21 will be immediately suspended and all associated funds reviewed in accordance with our Terms & Conditions.

If you share a mobile device with a younger family member, we recommend using parental control software to restrict access to gaming sites. If you suspect that a minor has gained access to a t897 account — whether yours or another person's — please contact us immediately at [email protected]. The protection of young people is a shared responsibility between t897 and the adults in every household.