t897 Privacy Policy — Your Data, Protected

When you register for a t897 account, verify your identity, make a deposit or withdrawal, contact customer support, or participate in any promotion, you may provide us with the following categories of personal information:

• Identity data: full name, date of birth, and gender (where provided).
• Contact data: mobile phone number and email address (where provided).
• Identity verification documents: national ID, passport, or other KYC documents submitted at our request.
• Support communications: messages, emails, or chat records from interactions with the t897 support team.

When you use the t897 platform, we automatically collect certain technical and behavioural information about your session. This includes:

• Device and browser information: device type, operating system, browser type and version, and screen resolution.
• IP address and approximate geographic location derived from it (country and city level only).
• Session activity data: pages visited, games played, bets placed, and time spent on the platform during each session.
• Cookie and tracking data: information collected via cookies and similar technologies as described in Section 5 of this policy.

When you make a deposit or withdrawal, we receive transaction confirmation data from your payment provider (bKash, Nagad, Rocket, Upay, or bank). This includes the transaction reference number, the payment method identifier, the transaction amount, and the timestamp. t897 does not store full mobile wallet PINs or bank account passwords. Payment credentials are handled directly by your chosen payment provider and are not accessible to t897 staff.

t897 processes your personal data for the following purposes, each of which represents a legitimate operational need of the platform:

• Account creation and management: to create, maintain, and administer your t897 player account and verify your identity in accordance with our KYC obligations.
• Transaction processing: to process your deposits and withdrawals and maintain accurate financial records of all account transactions.
• Platform improvement: to analyse aggregated, anonymised usage patterns to improve game lobby performance, deposit flow, and mobile usability for Bangladesh players.
• Responsible gaming compliance: to monitor account activity for signs of problem gambling behaviour and to apply deposit limits, session reminders, and self-exclusion tools where appropriate.
• Fraud prevention and security: to detect and prevent fraudulent activity, money laundering, bonus abuse, and unauthorised account access.
• Customer support: to respond to your support queries, complaints, and feedback in an effective and timely manner.

t897 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following limited circumstances:

• Payment providers: we share transaction data with bKash, Nagad, Rocket, Upay, and banking partners strictly to process your deposit and withdrawal requests.
• Technology and platform service providers: we share data with third-party service providers who support the operation of the t897 platform (such as game providers, hosting providers, and fraud detection services) under strict data processing agreements.
• Legal and regulatory obligations: we may disclose your personal data where required to do so by law, court order, or a competent regulatory authority.
• Fraud prevention: we may share data with fraud prevention agencies or law enforcement bodies where we have reasonable grounds to suspect criminal activity involving your account.

All financial transactions on t897 — including bKash deposits, Nagad withdrawals, Rocket transfers, and local bank transactions — are processed through the respective payment provider's own secure systems. t897 does not access, store, or transmit your mobile wallet PIN, mobile banking password, or bank account login credentials at any point during the transaction process. What t897 receives is solely a transaction confirmation record including the reference number, amount, and timestamp.

Transaction records are retained by t897 as part of our financial record-keeping obligations. These records include the transaction reference, amount, date and time, and the payment method type (e.g. bKash, Nagad) but do not include the full mobile number of the wallet used beyond what is required for transaction verification purposes.

t897 uses cookies and similar technologies to ensure the platform functions correctly, to remember your session preferences, and to analyse how the site is used so we can improve it. We use the following categories of cookies:

• Essential cookies: required for the platform to function. These include session cookies that keep you logged in while you navigate the site and security cookies that help protect your account.
• Functional cookies: remember your preferences such as language settings and display options so you do not need to re-enter them on each visit.
• Analytics cookies: collect anonymised data about how players navigate the platform. This data is used in aggregate form only to improve the platform experience.

You can manage cookie preferences through your mobile browser settings. Please note that disabling essential cookies may affect your ability to log in and use the t897 platform normally.

t897 retains your personal data for as long as your account remains active and for a period after account closure as required by our financial and operational record-keeping obligations. Account data including identity verification documents and transaction records is retained for a minimum of five years following account closure to meet standard financial compliance requirements. Support communications are retained for a minimum of two years.

Where personal data is no longer required for any legitimate purpose and the applicable retention period has expired, t897 will securely delete or anonymise that data. You may request early deletion of your data by contacting [email protected], subject to our legal retention obligations which may prevent deletion of certain categories of data such as transaction records.

t897 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These measures include SSL encryption for all data transmitted between your device and the t897 platform, secure storage of personal data on access-controlled servers, strict internal access controls limiting which staff members can view personal account data, and regular security reviews of our systems and processes.

While t897 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You also play a role in keeping your account secure — use a strong, unique password for your t897 account and never share your login credentials with anyone. If you suspect your account has been accessed without your authorisation, contact t897 support immediately at [email protected].

t897 is strictly a 21+ platform. We do not knowingly collect, process, or retain the personal data of individuals under the age of 21. All registration processes include a date of birth declaration, and we reserve the right to request identity verification documents at any time to confirm a player's age. If a parent or guardian becomes aware that a minor has created a t897 account or submitted personal information to t897 without consent, they should contact us immediately at [email protected]. Upon confirmation, we will promptly close the account and delete all associated personal data.

If you wish to exercise any of your data rights — including access, correction, deletion, restriction, or portability — you may submit a request to the t897 data team by emailing [email protected] with the subject line "Data Rights Request". Please include your registered mobile number and a brief description of your request. We will acknowledge your request within 5 business days and aim to fulfil it within 30 days, subject to identity verification and any applicable legal constraints.

Please note that some requests — particularly deletion requests — may not be fully fulfilled where t897 has a legal obligation to retain certain categories of data (such as financial transaction records). In such cases, we will explain clearly which data cannot be deleted and why, and will delete or anonymise all data that is not subject to a legal retention requirement.

t897 reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this policy, we will notify registered players via the contact details held on their account. The updated policy will be published on this page with a revised "Last Updated" date. Your continued use of the t897 platform after the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage all players to review this policy periodically and after any significant update to the platform or its features.